This policy outlines the shipping and delivery terms for Kerala Spices Store, operated by Mani Spices Exports. It is provided for informational purposes only and does not represent a legal contract. Mani Spices is not liable for delays or damages caused by courier partners or third-party logistics.

Dispatch Timeline

Orders are typically dispatched within 1–3 business days of confirmation. However, since we ship directly from Idukki, Kerala—an environmentally sensitive high-range region—delays may occasionally occur due to weather, electricity, or local accessibility issues.

Estimated Delivery Time

Standard delivery time is 3–9 business days depending on your location and the courier network. While most deliveries are on time, rare delays may occur due to uncontrollable logistic issues or regional disruptions.

Shipping Carriers

We dispatch orders using trusted national and regional courier services. Once your order is shipped, a tracking link will be shared via SMS or email. We do not guarantee carrier-specific delivery times.

Shipping Charges

Shipping costs are automatically calculated at checkout based on the order weight and delivery location. Any free shipping offers or conditions will be explicitly stated during checkout.

Our Responsibility Ends at Dispatch

Once the package is handed over to the courier, Mani Spices is not in control of its movement. We are not responsible for loss, delay, or damage during transit. However, we will provide reasonable support to help you coordinate with the courier if an issue arises.

Remote & Non-Serviceable Areas

Some remote or interior regions may have extended delivery times. If your address is not serviceable by our courier partners, we will reach out to you to offer an alternative solution or initiate a full refund.

Contact

For any delivery-related questions or concerns, feel free to contact:
Email: support@shop.manispices.com